AI WhatsApp Chatbot
A WhatsApp assistant that sells, answers and escalates.
We build AI chatbots on the WhatsApp Business API that answer customer questions from your own content, share catalogues and order status, capture leads into your CRM and pass complex chats to your team.
- WhatsApp Business API
- Your own knowledge
- CRM linked
Free 30-minute call with a senior specialist. Reply within one business day. Based in Jaipur, working with businesses across India.
- Discovery callFree 30 minutes with a senior specialist
- Scoped first phaseWritten scope, timeline and fixed price
- Build with weekly demosWorking software you can see every week
- Launch and supportGo-live with your team ready, then ongoing support
What is an AI WhatsApp chatbot for business?
An AI WhatsApp chatbot uses the WhatsApp Business API and a language model grounded in your own content to answer customer questions, share catalogues, check order status and capture leads, then hands over to a person when needed. Stack18 builds and connects it to your CRM or ERP.
Last reviewed 30 October 2026 by the Stack18 delivery team in Jaipur.
You need this when…
Tap the ones that apply to you.
AI WhatsApp Chatbot, end to end.
Each capability is delivered by the same team on the Agentic SDLC, with your approval at every critical step.
Answers from your content
Grounded replies, not invented ones.
- Knowledge from your documents
- Approved-answer boundaries
- Source-linked responses
Catalogue and orders
Let customers browse and order in chat.
- Catalogue sharing
- Order and delivery status
- Payment link sharing
Lead capture and routing
Every chat becomes a record.
- CRM contact creation
- Lead scoring and owner assignment
- Follow-up reminders
Human handover
Seamless transfer to your team.
- Shared team inbox
- Context passed to the agent
- Business-hours routing
Compliance and templates
Operate within WhatsApp rules.
- Opt-in handling
- Approved message templates
- Conversation reporting
A typical engagement, step by step.
Senior people lead every phase. Specialised AI agents on the Agentic SDLC handle the repetitive work, and nothing ships without your approval.
Discovery
Map how WhatsApp automation works today, the systems and data involved, and agree the first measurable outcome.
Design
Design the workflows, roles, integrations and approval points for WhatsApp automation.
Build in weekly demos
Your team sees working WhatsApp automation software every week, with changes agreed in the open.
Launch and support
Data migration, training, go-live support and a measured 30-day review against the baseline.
Start small. Scale when it works.
Every engagement begins with a short, fixed-price step so you can judge the fit before committing further. See pricing.
Discovery Sprint
Teams deciding scope and priorities before they commit.
- Duration
- 2 weeks
- Pricing
- Fixed price
- Scoped plan and timeline
- Team and fixed price
- Process map or prototype
Customer OS Launch
Teams that want a proven base they can extend.
- Duration
- Live in 3–5 weeks
- Pricing
- From ₹1.6L, one-time, no per-user fees
- Pre-built modules to configure
- Data migration and training
- Extend with custom work later
Transformation Pod
Multi-system programmes that run for years.
- Duration
- 12–36 months
- Pricing
- Annual contract
- Dedicated cross-functional team
- Quarterly business reviews
- One accountable partner
What we have shipped, and what a typical engagement looks like.
Delivered projects link to the full case study. Illustrative scenarios describe typical engagements and are not named client results.
D2C and distribution brand
- Challenge
- Order-status chats and lead enquiries handled on staff phones with no record.
- What we do
- WhatsApp assistant for status and FAQs, with lead capture into the CRM and handover to the team inbox.
Pilot in weeks
Free WhatsApp automation review
Tell us where WhatsApp automation hurts most. We map what to fix first, whether ready-made or custom fits, and a realistic first step.
- Where to start and why
- Ready-made vs custom view
- Indicative timeline
We agree targets before we start.
Every engagement has a baseline and a target on the measures that matter to you, reported at every read-out.
AI WhatsApp Chatbot questions.
Do we need the WhatsApp Business API?
Yes. Automation at scale uses the official WhatsApp Business API through an approved provider. We help you set up the number, templates and approvals.
Can it use our product and policy documents?
Yes. We ground answers in your documents and FAQs and restrict it from answering outside that content.
Can it take orders and payments?
It can share catalogues, collect order details and send payment links, then push the order to your ERP or CRM.
Does it work in Hindi?
Yes. We handle Hindi and English, and mixed-language messages common in India.
What does a pilot look like?
A focused pilot on one flow, such as order status or lead capture, measured against your current response time before you extend it.
Often combined with.
WhatsApp Integration
Connect WhatsApp to your systems.
Explore →ExploreAI Chatbot Development
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Explore →Let's scope your AI WhatsApp Chatbot project.
Tell us where you are and where you want to be. A senior specialist will reply within one business day with next steps.
- Free 30-minute consultation
- Indicative estimate after the call
- NDA available on request